Privacy Policy
Last updated: 28 August 2026
Who we are
Urban Clean Collective Ltd (company number 17338529) is the data controller for personal information submitted through this website. Our registered office is 124 City Road, London, EC1V 2NX.
Information we collect
When you request a quote or contact us, we may collect your name, email address, telephone number, the service you require and the details you provide in your message. We may also receive information you choose to share about your property, access arrangements or preferred booking times.
How we use your information
We use this information to respond to enquiries, prepare and manage quotes, arrange services, communicate about bookings and provide customer support. We do not sell your personal information.
How long we keep it
We keep enquiry and customer information only for as long as reasonably necessary for the purpose it was collected, including record-keeping, accounting and legal obligations. We securely delete or anonymise information when it is no longer needed.
Sharing your information
We may share information with trusted service providers who help us operate the website or deliver our services, where necessary and subject to appropriate safeguards. We may also disclose information where required by law.
Your rights
Depending on the circumstances, you may have rights to request access to, correction or deletion of your personal information, or to object to or restrict certain processing. To ask a question or make a request, email [email protected].
Contact and complaints
If you have a concern about how we use your information, please contact us first so we can try to resolve it. You can also contact the UK Information Commissioner's Office through its official website.