Frequently Asked Questions
A few answers about our cleaning, clearance and property services. If you cannot find what you need, request a free quote and ask us directly.
What areas do you cover?+
We provide cleaning, clearance and property services across London. Send us your postcode and requirements and we will confirm availability.
How do quotes work?+
Tell us about the property, service and any specific requirements through our quote form. We will review the details and normally respond within 24 hours with a tailored, no-obligation quote.
What payment methods do you accept?+
Payment arrangements and available methods are confirmed when your booking is made. Please ask if you have a preferred payment method.
Do I need to supply cleaning equipment?+
We can discuss equipment and products when quoting. Please tell us about any preferred products, allergies or surfaces that need special care.
How much notice is needed to cancel or change a booking?+
Please contact us as soon as possible. Cancellation and rearrangement terms are confirmed with your booking and late changes may incur agreed charges or costs already incurred.
Can you handle urgent or same-day bookings?+
Urgent bookings are available by arrangement, subject to team availability and the property requirements. Contact us and we will do our best to help.
Do you provide end-of-tenancy and Airbnb changeover cleans?+
Yes. We provide detailed end-of-tenancy cleaning and short-let changeovers, including linen replacement where arranged.
What items can you remove during a clearance?+
We handle many household, garage, loft and garden items. Tell us what needs removing when requesting a quote so we can confirm what can be safely and responsibly handled.
Are you a licensed waste carrier?+
Yes. Urban Clean Collective Ltd holds a waste carrier licence, supporting responsible waste removal as part of our clearance services.